Vinesse Wines Reviews

I joined, using a special offer which was to include 6 wines plus 2 bottles of another well rated wine. Order came with 2 bottles of a different wine than promised, but they do have a disclaimer that they have the right to substitute if wines are unavailable. Still, there was no note or explanation why the original promised wines were replaced. I canceled my membership, but not in time to cancel next shipment. So we get the next shipment and it has 2 of the same bottles that were sent in the first order, 3 Syrahs (not much variation or new wines here). Hate that I have to pay for this order, and glad I cancelled. We also use First Leaf and they’ve been amazing, sending new wines every time, with detailed wine description cards for each wine. A much better choice, in my opinion. Edited to note response from Vinesse: I did receive a call from a CS rep from Vinesse after they read this review. They offered me a partial refund for the 2nd shipment, and will send 2 additional bottles of wine to replace the duplicates. I don’t need to return anything. I appreciated the call and their willingness to work with me.

Scam!!!Sent second box 2 weeks early and would not accept responsibility for its return.
There was only 2 weeks between receiving the first and second box of wine.
I was told when I wanted to return the wine I had to pay for shipping. I disputed the charge and was then told it was to late to return the wine!!!!

I don't think they care about reviews'. I was sent the second case 2 weeks before it should have arrived. I wanted to cancel but the wine came early and they would not send a label to send back. Rude customer service.

Vinesse does not send a notification about a wine box coming your way. They charge $138 for 6 bottles, 4 of them you can find them for $13 (brand Layer Cake). I just want my money back but they just provide store credit and they claim I will lose $50 due to transport costs. They are just scammers disguised as a business. I don't know how they are still operating, the owners should be behind bars, it is an illegal operation.

They do not even deserve 1 star. Never got the intro offer and now they have charged me $129.99 and expect me to wait until I refuse & they get it back.. Horrible business practice.. Splash Wines ROCK !!

I rarely give a bad review but these folks are a total money making scam. I wish I had read some reviews before I signed up. First I had a coupon code they wouldn't honor then they claim they sent out the initial package which I didn't receive then they sent a package on a day I wasn't home and it was delivered anyway and they charged me $165 for six bottles! Their customer service person is haughty and unprofessional. There is no middle ground here. Stay away!

Canceled their wines, which are not very good. Problem is they will continue to send you wines and charge your card forcing you to make the trip and pay return shipping with Fedex. They also, don't notify you before they ship so no chance to refuse. They will enroll you without asking into what they call the "Wine Fund" an account which they charge $40 a month and claim it helps support low price wines, which they are not. You don't get this back by the way when you cancel. CR is rude.

Beware. Was assessed a 30 dollar annual fee - which was never disclosed during sign-up, in the welcome email, or anywhere on their website (including their FAQ and policy section which has a subsection about Memberships but conveniently omits any information/disclosure of an annual fee). When I contacted support and asked them to cancel my account and refund this fee (that was never disclosed), they said they mailed this information via a letter and that the fee could be applied to any purchase as a voucher and was nonrefundable. I stated that they still need to disclose this information more clearly, and much earlier in the process - like, when you sign up and in the welcome email and on the website. They reiterated that they did disclose it - via a letter they mailed (which probably looked like spam and I never saw or opened) "so that I'd have a hard copy". It's obviously deliberately poor business practice to not let a customer know there's an annual fee when they sign up, and to only provide that information via snail mail, when it's an online wine club (in 2022). This was a deliberate attempt to conceal an annual fee. I would not recommend this club and it makes me even more uneasy that they continue to possess my credit card information and there exists no way for me to remove it.

Good wines? Yes. Do you want to have to tell a "wine club" that you're going out of town so that they don't ship you $150 worth of overpriced wine and quote policy when you ask for a refund? Then don't sign up. I signed up for the airline miles. By the time you get done getting screwed by the fine print of "automatic enrollment" and pre-notification if you're not going to be around to receive shipments, you'd be better off to buy a wine tote for $20 and some airline miles.

I found myself ripped off by this company. When I subscribed for it, it says wines would cost 17.99 + shipping + taxes. When I receive my first box, paying 170 USD for 6 bottles of wine, this is one of the wines I got - that I could get locally at the wine store paying only 11.99 USD. Customer service is also super rude!